Staff Directory


Do you have a question for a specific member of our staff?


  • Technical Questions


    Do you have a question about the on-line service including client logins, client passwords, and technical difficulty using The Benefit Bank?





    Hours: M-F, 9:00 a.m. to 5:00 p.m



  • General Questions


    Do you have a question about OBB programming including training, coordination, outreach, or capacity building support?


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Contact Us




Welcome to The Ohio Benefit Bank (OBB™) online benefit counselor training! We appreciate your decision to become a trained OBB benefit counselor to help those in need in your community! This training will prepare you for your work and role as a benefit counselor with the OBB.


Steps to Becoming an OBB Benefit Counselor

Trainees must be associated with an existing OBB  site


1. You must be associated/work with an OBB site to become an OBB benefit counselor.

2. Click the "Get Started" button below to go to the Benefit Counselor Road Map page.

3. Complete all course sections linked on the Benefit Counselor Road Map page.

4. Complete the practice scenario in Section 9 “Practice with the Training Website”.

5. Complete the final scenario (linked in the Certification Test).

6. Take and pass the Benefit Counselor Certification Test.

7. You’ll receive your login name, instructions and counselor certificate by email within two business days.


If you are unable to complete the online benefit training due to technical limitations, you may be able to attend an in-person training. These are usually held twice monthly in Central Ohio. View available dates and register here.


For technical issues or questions about the training please email:


Technical Requirements

•  Adobe Flash Player 10 or later (free download here)

•  Broadband Internet connection

•  Tested in Mozilla Firefox 18.0.1, Internet Explorer 9.0.15, and Google Chrome 26.0.1410.64m





Get Started